Delta Center for Independent Living
  • 04-Aug-2017 to 03-Oct-2017 (CST)
  • Programs/Services
  • St. Peters, MO, USA
  • $16.30
  • Hourly
  • Full Time

3 Weeks' Paid Vacation, Medical Stipend, 16 Holidays


Summary:  Supports consumer efforts to increase personal freedom and independence.

 Essential Duties and Responsibilities include the following.  Other duties may be assigned.  

  1. Establishes initial phone contact with consumers, educates them about services, determines their eligibility, and explains process and timeline for accessing services. 
  2. Works on-on-one with consumers to assist them in providing the necessary documentation to access services.
  3. Relay information to appropriate staff members for consumers whose needs cannot be met by one service, but may be met by other services or programs.
  4. Work with consumers to set and assist them in completing goals.
  5. Document services provided according to policies and procedures; maintain clear, concise and accurate records in CILMgr (data base); keep accurate records of community contacts.
  6. Maintain consumer case files in accordance with state and federal standards, funding source requirements, and Center policy.
  7. Research and network to locate appropriate resources, update CILMgr accordingly.
  8. Assist consumers in exploring community resources and accessing funding to meet needs.
  9. Network with other individuals and organizations by telephone and in person outlining the programs offered by Delta Center.  (This includes conducting group presentations for outreach.)
  10.  Develop working knowledge of various benefits systems, such as Vocational Rehabilitation, Medicare, Medicaid, Division of Health and Senior Services, Social Security and others.  Assist consumers in navigating these systems and advocating for services to meet their needs.
  11. Develop working knowledge of disability related laws such as ADA, Fair Housing Act, Olmstead decision and familiarity with agencies regulating compliance.
  12. Conduct intakes, evaluations, training sessions and home visits in individual consumers' homes, many of which are not accessible.
  13. Assist consumers in developing skills necessary for independent living, including:
  14. Accessing public transportation, cooking, budgeting, etc.;
  15. Supervisory skills necessary to recruit, hire, train and manage personal care attendants;
  16. Organizational skills necessary to maintain documentation for benefits, including CDS.
  17. Assist consumers in accessing appropriate adaptive equipment, medical supplies, home modifications, and ramps and in acquiring funding for same.
  18. Support consumer efforts to improve accessibility for persons with disabilities in their community and homes.
  19. Regular and on-going contact with consumers consistent with program standards and Center policy to ensure that program guidelines are followed. 
  20. Immediately report any health or safety concerns regarding consumers to the proper authority.
  21. Advocate for the collective needs of people with disabilities; assist consumers in filing complaints and resolving disability-related issues; write letters, make calls or deliver testimony concerning proposed legislation that affects people with disabilities.
  22. Maintain personal paperwork including mileage records.
  23. Attend regional trainings, meetings.
  24. Check and respond to voice mail from remote locations.
  25. Other duties or projects as assigned by Director of Services or Executive Director.

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional consumer situations; responds promptly to consumer needs; responds to requests for service and assistance.

Interpersonal - Maintains confidentiality of all sensitive information.  Establishes sufficient rapport with consumers to assist them in addressing issues and providing all the necessary documentation.

Oral Communication - Speaks clearly and persuasively in positive or negative situations.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities.

Attendance/Punctuality - Ensures work responsibilities are covered when absent.

Dependability - Follows instructions, responds to management direction.

Judgment - Exhibits sound and accurate judgment.

Planning/Organizing - Prioritizes and plans work activities.

Quality - Demonstrates accuracy and thoroughness.

Quantity - Completes work in timely manner.

Safety and Security - Reports potentially unsafe conditions.                                               

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Must have access to transportation with a 48 hour advance notice.

Education/Experience:

Must have a Bachelor's Degree and 1 year full-time relevant paid job experience OR 60 hours college credit and 3-5 years relevant full-time paid experience.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to consumers, colleagues, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Word processing software and Excel spreadsheet software.  Ability to type 35 wpm.

Certificates and Licenses:

No certifications needed

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions.

The noise level in the work environment is usually quiet.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 10 pounds.  While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand and reach with hands and arms.

Delta Center for Independent Living
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